Director, Strategic Client Engagement

Surgo Health solves big health problems with precision. Our approach precisely and personally identifies the “why” behind human behavior – because there’s no such thing as a general population or general patient.  Our products combine behavioral science and data science  to enable clients to deliver equitable care to the right person at the right time.

Our product team, scientists, and healthcare experts use behavioral science, data science, and artificial intelligence to build innovative scalable solutions that improve and save lives. We are a growing team with ambitious plans to launch our first data-centric product and are in search of top-class talent who want to roll up their sleeves and work in a fast-paced, entrepreneurial environment. As a start-up based in DC, this is a fantastic opportunity for someone who thrives in a start-up culture and wants to help shape the future of how our products deliver value to healthcare clients. We believe our product can make healthcare more precise, personalized, and equitable and has the opportunity for impact at scale.

What you’ll do:

We are looking for an experienced client and project manager who will drive the end-to-end management, execution, and growth of a portfolio of client engagements in US healthcare. You will be the primary point person for our clients and responsible for understanding the key business problems they are trying to solve. You are critical to ensuring we deliver value to our clients, create long term relationships, and build products that meet client needs.

This is the right role for you if you are passionate about using data, products, and innovative tools to transform US healthcare. We are a seed stage start-up, and you will join a dynamic and fast-paced environment and work with a cross-functional team to roll-out the next generation of solutions to bring patient-centric personalization to healthcare.

What you’ll achieve:

  • Own and manage  relationships with clients. You will be the front face of the engagement with clients delivering high quality client service, developing a deep understanding of their pain points, and helping them get the most value of Surgo’s products. 

  •  Lead end-to-end client delivery. You will design scopes of work, manage client onboarding, and  lead cross functional teams to execute . You will ensure that we impress at every interaction, build trust in our products, and keep and grow our first few clients. 

  • Provide technical and managerial support to clients. This includes bringing technical knowledge and know-how to design products and build client use cases for our products. You will creatively brainstorm and solve problems with clients as a thought partner. 

  • Grow Surgo’s business. You will do this by identifying clients and opportunities, supporting pitches and proposals, and translating client needs to our product roadmap. 

  • Develop compelling client pitches and presentations. Summarize our work and product insights for a variety of audiences

About you: 

  • Minimum Bachelor’s degree (required) 

  • At least 8+ years of experience working in consulting/customer success, within life sciences

  • Strong client-focused project manager with excellent written, presentation, and verbal communication skills

  • Technical understanding to translate data, analytics, and products to client needs 

  • US healthcare market expert and deep understanding the players in the space, healthcare tech, and how providers and payers think of and buy products 

  • Strategic thinker who translates Surgo product solutions to solve client problem

  • Entrepreneurial mindset, self-motivated, and ability to thrive in a fast paced environment 

What you’ll love about Surgo:

  • Fantastic colleagues and opportunity to solve tough challenges in healthcare

  • Ability to be entrepreneurial and tremendous opportunities for growth 

  • Public Benefit Corporation with an impact and equity mission

  • Competitive compensation and health benefits

  • Generous PTO, 10+ holidays

  • Highly competitive 401K 

  • 3 months paid parental leave

  • Cell phone reimbursement 

  • Professional Development opportunities

  • Hybrid environment

  • Fantastic colleagues and opportunity to solve tough challenges in health 

Our hiring philosophy

We hire for passion and core competencies. 

We look for problem solvers and lateral thinkers. 

We love it if you have done different things with your time. 

If you think you are ideal for this position, write to us even if your experience doesn’t match all the requirements listed above.

Application

  • Interested applicants, please apply here.

Equal Opportunity and Diversity Policy

Surgo believes a diverse, inclusive staff makes a stronger team and more impactful organization and we are committed to building and developing this team and environment. Qualified people of all races, ethnicities, cultures, ages, sex, genders, sexual orientation, gender identities and expressions, languages, social class, marital status, religions, veterans status, and disabilities are strongly encouraged to apply.